Our Services
Provide a digital-first support experience to efficiently resolve issues and help employees work without disruption. To provide efficient and timely help to them, at an optimal cost, you need to adopt a digital-first support experience, complemented by site support including depot services, self-service IT lockers and vending machines.
Experience Support
Experience Design practice is focused on reimagining a more intuitive, human centered experience for your product or system audience. Benefit from our deep domain knowledge and expertise to accelerate the value. With our global delivery model, we have Adobe experts in the US, UK, EU, LATAM, and APAC that deliver Cloud solutions at scale. We’ve delivered solutions to large accounting firms, major automobile and aircraft manufacturers, global leading telecom organizations, global pharmaceutical companies, and more.
Discover MoreAdvanced Analytics
We deliver complete digital transformation programs through the Experience Cloud. The programs include campaign management, data strategy, advanced analytics and optimization, platform refresh or auditing, capability enhancements, and new market business unit creation. Benefit from our deep domain knowledge and expertise to accelerate the value from your Adobe investment. It takes time to determine companies’ technical and cultural compatibility, the viability of their technology, and matters of integration, privacy and security.
Discover MoreE2E Solutions
Innovations developed by insurtechs and regtechs are being integrated by TPAs into their own BPS frameworks. Because TPAs also offer well-articulated mechanisms for integrating partner technologies (e.g., cloud provider services) into the BPS framework, insurers reap the benefits of insurtech and regtech innovations without the vetting, selection and partnering process.
Discover MoreAutomated Migration
One of the most labor-intensive and time-consuming aspects of BPS outsourcing is the conversion of policies from the insurer to a TPA’s BPS framework-based system. Mismatches in data formats, metadata and ratings, as well as incorrect calculations all lead to the need for humans to validate and correct data before transitioning policies into the new TPA BPS system and to continue reconciliation efforts until processing is cross-checked for accuracy.
Discover MoreCustomer Experience
Chatbot technologies based on natural language processing, a subfield of AI, are helping customers get quick answers to common questions. Simple tasks such as an address change can be completed without the need to engage customer representatives. When support scenarios are more complicated, such as the need to change a beneficiary, chatbots can be used to collect information and facilitate the handoff to a live agent, providing a smoother and more enjoyable customer experience.
Discover MoreDistribution Management
Technologies available in external BPS frameworks can improve the medical exam process, tapping into provider electronic health records instead of subjecting customers to manual lab visits. Distributed ledger technologies to coordinate the exchange of information. Distribution management — including commissions, licensing and fees payment — can be managed in real time using smart contract features that are part of distributed ledger technologies.
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